TERMS & CONDITIONS
Travel Insurance It is essential that
you are adequately insured when you travel, therefore we recommend Flightline.co.uk’s
travel insurance, either per trip or annual cover. You can contact them at
www.flightline.co.uk
or speak to our contact Kelly on 01702 422044 for further details. We advise
customer to ensure they have adequate cover for any water-based activities
and vehicle use. We recommend Flightline.co.uk for insurance, but accept no
responsibility for the services provided by Flightline.co.uk.
We also recommend that all guests have a valid European Health Insurance Card (or EHIC), which replaces the old E111 form. An application form for the European Health Insurance Card is available from the Post Office. This card enables you to have reduced (or sometimes free) medical treatment whilst abroad. You must take the card and accompanying paperwork with you on holiday. The European Health Card is not a substitute for travel insurance, since it does not cover all health costs and never repatriation costs, so we recommend that customers take out a separate travel insurance policy.
Due to new European rules, please ensure that your passport is valid for more than 6 months from your departure date, as you may not be able to travel. If it is not valid for more than 6 months it is recommended that you renew it.
1) What happens when you make a booking? A binding contract will exist when we confirm following receipt of your instructions verbally, electronically or in writing. Such confirmation will constitute acceptance by you of these terms and conditions. You must then pay your deposit. An invoice will then be sent to you for the balance of the money owing.
2) Do we guarantee the price?
The price of your holiday is guaranteed and will not be subject to
any surcharges. The price shown on your confirmation/invoice is fully
guaranteed provided conditions of payment are adhered to. Whilst we reserve
the right to change our prices at any time before you book, including any
special offers we may have from time to time which may or may not be the same
as the brochure price, the price of your holiday as agreed with you (as shown
on your invoice) will not be increased, unless you subsequently amend the
booking. Please check your invoice carefully to ensure that it reflects your
intended booking.
3) How to Book? The person in whose name
the booking is made, acts of behalf of all other persons named, must be over
18 years of age and becomes responsible to us for all payments in respect
of the booking. Your reservation will be confirmed upon payment of a deposit
of £100 per accommodation booked. We allow 5 working days from confirmation
of the booking for monies to reach us. If after that period monies have not
been received, the holiday is cancelled and cancellation charges will apply.
The remaining balance will be due at least 10 weeks before departure. Please
ensure that you send payment in sufficient time for us to pay in and clear
it through your bank, otherwise your booking will be cancelled and you will
be liable to pay cancellation charges as shown in Condition 7.
Flights: We ask that as soon as your flights are booked that
you contact us with all flight details, including departure airport, carrier,
arrival and departure times and flight numbers, so we can meet you from the
airport.
Late bookings: For all bookings made within 10 weeks of departure,
the holiday is confirmed as soon as you give verbally over the telephone,
or by email confirmation. The confirmation is again subject to these terms
and conditions. Therefore if you subsequently cancel your booking, cancellation
charges as shown in Condition 7 apply. Full payment for the holiday must be
done at the time of booking in order to secure the reservation.
4) What are Ionian Eco Villagers Ltd liable for?
We accept liability for any damage caused to you or any person in your party
by the failure to perform, or the improper performance of the contract made
when your booking is confirmed (subject to any changes subsequently agreed
between us in writing) unless:
a) the failures which occur in the performance of the contract are attributable
to you or some other person in your party;
b) such failures in performance are attributable to a third party unconnected
with the provision of the services contracted for and are unforeseeable and
unavoidable;
or such failures are due to:
a) unusual or unforeseeable circumstances beyond our control, the consequences
of which could not have been avoided even if all due care had been exercised;
or
b) an event which we, or the supplier of the services (if not us) could not
foresee or prevent even with all due care; or
c) your accommodation-only booking with us. In the case of accommodation-only
bookings we have accepted your booking only as agent for the accommodation
owner. We have no liability to you or any member of your party in such circumstances.
We take your accommodation-only booking only as agents for the accommodation
providers therefore we have no liability to you or any member of your party
for your accommodation arrangements; any deficiency or defect in the accommodation
itself or any facility provided there. In particular we have no liability
for the death or any injury or illness, or loss or damage of any kind sustained
by you or any member of your party in connection with your booking or your
stay at the accommodation you have selected or any service or facility provided
there unless directly caused by our negligence or default. Any claim must
be brought against the accommodation owners and may be subject to the jurisdiction
of the Courts and the Laws of the country in which the accommodation is located.
We are unable to accept responsibility for any aspect of your holiday affected by matters over which we have no control. These include (but this list is non-exhaustive) war or threat of war, riots and civil strife, terrorist activity, natural or nuclear disaster, earthquakes, weather conditions, fire, flood, drought, industrial disputes, government action, airport regulations and closures or technical transportation problems which may affect the service of hotels, villas or apartments abroad, or the scheduling of aircraft, or other transport or other circumstances amounting to force majeure. Your travel insurance policy may provide cover in respect of some of these eventualities.
Where appropriate and subject to our reasonable discretion we shall offer what assistance we can to a customer, who suffers illness, personal injury or death during the period of the holiday but arising out of any activity which does not form part of the contracted services.
We have done our best to ensure that our brochure is accurate at the time of printing. However, you will appreciate that as we do not own the accommodation or other services and facilities that you are using, changes may occur. On occasion, especially during the low season, certain facilities or amenities such as water sports, swimming pools, restaurants etc may not be open or available as advertised. This maybe due to maintenance, weather conditions, lack of demand or for other reasons outside our control, we accept no liability for any inconvenience caused as a result of such eventualities.
5) Accommodation-OnlyTo book customer flights or insurance, we recommend Flightline.co.uk who are a fully licensed ABTA, ATOL and IATA travel agency. We recommend Flightline.co.uk to book flights but accept no responsibility for the services provided by Flightline.co.uk. Flight confirmation, travel documents and tickets will be issued directly to the customer from Flightline.co.uk.
If your flight dates change please contact us as soon as possible with the new details, so we can make the necessary arrangements in respect of your accommodation dates. We will do our utmost to ensure that the accommodation is available for your new dates, but make no guarantees that your first choice of accommodation will be available.
6) What if you wish to change
your holiday plans?
If you wish to change your holiday accommodation in any way, and we can accept
the changes, the following charges will apply. Times refer to the date of
receipt of your instruction in writing and if cancellation charges apply they
are detailed in Condition 7:
More than 10 weeks before departure: £25 charge applies
Less than 10 weeks before departure: Cancellation charges apply (see Condition
7 below)
i) Please note that no changes are allowed
from one season or year to another. This would be treated as a cancellation.
ii) If there is a change in the number of persons booked on the holiday, the
price will be recalculated on the basis of the amended party size, subject
to availability. If one person in a twin room cancels we reserve the right
to pass on the full cost of the twin room to the person using the room. Any
increase in the price per person as a result of a part cancellation is not
a cancellation charge. A separate cancellation charge as detailed in Condition
7 will be made against the cancelled element and the booking will be re-invoiced
accordingly.
iii) If you wish to change your flight dates and this results in a change
to the accommodation booking whereby the only accommodation subsequently available
is more expensive than the accommodation originally booked, we will charge
the customer the difference in cost between the original accommodation booked
and the higher cost of the accommodation subsequently only available in addition
to the £25 charge or cancellation charges as detailed in Condition 7,
which ever is applicable. The booking will be re-invoiced accordingly.
7) What happens if you have to cancel
your holiday?
If you have to cancel your holiday booking with us, please contact us at least
10 weeks before you are due to travel. Customers are asked to confirm the
cancellation in writing, either via email or by post. If we receive notice
of your cancellation at least 10 weeks before the start of the holiday, we
will make a full refund of any paid balance, less the £100 deposit, as
the minimum cancellation charge.
If we receive notice of your cancellation less than 10 weeks before the start of the holiday, you will have to pay a percentage of the total cost of the holiday, as outlined below. An invoice will be raised for the outstanding balance.
Cancellation more than 10 weeks before departure: £100
deposit is payable
Cancellation 10 weeks – 8 weeks before departure: 10% of the balance
is payable
Cancellation 8 weeks – 6 weeks before departure: 30% of the balance
is payable
Cancellation 6 weeks - 2 weeks before departure: 50% of the balance is payable
Cancellation 2 weeks or less before departure: 100% of the balance is payable
Please note that if the reason for cancellation falls within the terms of your travel insurance policy, then the insurance company will normally refund any such charges to you.
8) What if you break or damage something
during your holiday?
You are responsible for any breakages or damages caused by you or any member
of your party during your stay in your accommodation. It is your responsibility
to either resolve the situation or make full payment to our local representative
before your departure. You will be requested to give details of a valid credit
card upon arrival. We reserve the right to charge the cost of any breakages
or damages caused by any member of your party to this credit card.
9) What happens if you complain about
your holiday?
If, while you are overseas, you or any member of your party has any complaint
about the performance of any of the services provided as part of the arrangements
we have confirmed, you must first raise your complaint with our local representative
who will endeavour to resolve the matter to your satisfaction on the spot.
If this cannot be achieved locally, the representative will ask you to complete
a report outlining your complaint. The original will be kept by you and a
copy taken to be forwarded to Head Office. This form records your grievance
or complaint made whilst in resort. We cannot accept any claim on your return
from holiday unless this procedure has been followed.
On your return to the United Kingdom, if you still wish to pursue your complaint, you must write to us either by post and email with details of your complaint. Please write to: Customer Services, Ionian Eco Villagers Ltd, PO Box 1064, Saxilby, Lincoln, LN1 2TQ, quoting your invoice number, and also send a copy of the letter by email to yannis@relaxing-holidays.com. We ask that your correspondence is received within 28 days of your return to the UK in order to resolve it quickly and satisfactorily. If we do not hear from you within 28 days of your return to the UK, you will be deemed to have waived any claim you might have had against us.
10) Ocean to Earth
If inclement weather during your holiday means that your 3 day sailing trip
is cancelled, we will refund that proportion of the holiday price on your
return to the UK within 14 days. However, where possible the 3 day sailing
trip will be postponed until the weather improves.
Company Details
Company registered in England and Wales; Company Number 04862967
Registered Office: Brunswick House, 85-88 Carholme Rd, Lincoln, LN1 1SP
Head Office: PO Box 1064, Saxilby, Lincoln, LN1 2TQ Telephone 0871 7115 065
Data Protection
Ionian Eco Villagers Limited is registered and abides by the Data Protection
Act and List Warranty Register. The data controller is Ionian Eco Villagers
Limited.
When you browse our website, we do not collect personal information
about you. The only way we can collect any kind of personal information is
if you give it to us. Customer information that we collect is not released,
sold, rented to or shared with any entities or individuals outside Ionian
Eco Villagers Limited. Information from customers is collected to ensure that
holiday accommodation and flight bookings run smoothly.
We will hold your information, where collected by us, and may use it to inform
you of holidays in the future. If you do not wish to receive future mailings,
please contact us by email or telephone 0871 7115 065.
Jurisdiction and Law
The contract arising from any confirmed arrangements is to be interpreted
according to, and subject to the laws of England, no matter where you live
or book your holiday, and you agree that the Courts in England shall have
exclusive jurisdiction over any claim or dispute under or concerning it.
Changes to Website and Brochure
Ionian Eco Villagers Limited may change, suspend or discontinue any aspect
of the brochure or website, including the availability of any of the features,
information or content, or restrict your access to part or all of the website
without notice or liability.
Changes to Terms and Conditions
Ionian Eco Villagers may from time to time change, alter, adapt, add or remove
portions of these Terms and Conditions, but if we do so we will post any such
changes on the website and update our brochure.
Liability for Losses
By accepting these terms and conditions, you agree that Ionian Eco Villagers
Limited will not be liable to you or any member of your party for any direct,
indirect or consequential loss arising from the use of the information or
material contained in the website; from your access of other material on the
internet via web links from the website; or arising as a result of your instructing
us as your tour operator.